Admissions

It is not always easy to ask for help to begin a life of sobriety. Usually, our clients reach out for help because they have suffered consequences from their drug or alcohol abuse at work, in school, at home, with family – and even the law. We understand. It is a myth that one has to “reach bottom” before seeking help. The truth is, the sooner, the better. At Serenity Mountain Recovery Center we have made the admissions process simple because many of our staff have years in recovery. We understand the guilt, shame, and fear that can hold us back from getting the help that we need to turn our lives around.

Prior to admission, it is understood that our clients must be:

• At least 18 years of age or older
• Women suffering from drug addiction, alcohol addiction or other substance abuse
• Medically cleared before admission into our program.
• Note: Any prior psychological treatment, issues, concerns should be discussed prior to admission to determine if dual diagnosis should be part of the treatment plan.
• Prior treatment records could be beneficial in developing our treatment plan and should be provided when appropriate.

Not recommended for treatment at our facility:

• Individuals who are not fluent in the English language.
• Those whose physical limitations would limit their ability to participate fully in our programs.
• Individuals in need of acute hospitalization for severe psychiatric disorders.

The first question many ask when seeking drug & alcohol addiction treatment is “does their insurance cover rehab?”

Insurance payment can cover all or part of your care and will be discussed during our pre-admission phone call. Our Admissions Team is experienced in working with most insurance companies and will make every effort to arrange for coverage that may be available from your insurance plan. We will contact your insurance carrier to verify your benefits as it relates to treatment at Serenity Mountain Recovery Center and answer the question, “Does Insurance Cover Rehab?”

Prior to admission, we will go over your available benefits and provide estimates of what your insurance may pay for services. Following admission, our utilization review staff will contact your insurance carrier to request pre-certification and periodically to provide concurrent review. We will make every effort to see that your insurance benefits are maximized wherever appropriate.

To speed up the admission process, please call to verify your benefits. When leaving a message please be sure to leave a reliable contact phone number for you in order for us to process the verification of benefits.

What billing or insurance information will I receive?

You will receive a copy of your bill. After your insurance has paid, we’ll provide you with a monthly statement of your account.

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.

Why am I getting bills from physicians?

Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:

• Your own physician
• Other physicians who conducted tests and procedures
• Consulting physicians are chosen by your primary physician to read and interpret test results.

These physicians may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or urodynamics. You will be responsible for paying these bills as well.

I received a notice that my insurance company has paid on my bill — but I can’t understand how they calculated their payment amount. Do you know?

If we have received any such information from your insurance company, we’ll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.